Electric Tobacconist – Is There Still Time To CHANGE And Re-Proceed With The Order?
The Electric Tobacconist is probably the leading UK online electronic cigarette stores selling a few of the top brands of vaporisers and e-cig products available. They are located in the center of Cornwall in the South East of England. There are several other leading brands of electric cigarettes available like the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to supply the most effective in vaporisers and electric cigarettes, in stock and prepared to sell. Their concentrate on quality over price makes them just about the most popular online vaporisers and e-cig shops in the united kingdom. They are constantly updating and improving upon their e-commerce facilities in order that customers can easily choose the products that best suit their needs and budgets.
You can find unfortunately delays due to capacity issues with regards to the Electric Tobacconist. However, that is something that they are actively attempting to resolve. In July, they received additional capacity and now they boast a 2.5kVA power supply. This should assist in improving the reliability of their services, although there are times that the problem does present itself. This however rarely happens, because the staff is always extremely friendly and helpful, answering any queries or concerns that customers could have quickly and without hassle. The staff does make sure that the customer is fully content with the products they are ordering, before the order is dispatched.
During a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to arrive. This is largely dependent upon which country the vendor is based in, as there are delays due to international shipment times, plus the time taken for the vendor to send the goods over. This then affects the speed of which they are able to process the orders, in addition to the amount of stock that they have on hand. They are attempting to enhance their speed of service, in order to deal with increased demand and reduce the volume of time it requires them to fill orders and dispatch them to their customers.
Whenever we visited Brightpearl, that they had approximately fifty products on offer, which was significantly less than some other online stores. It is also likely that they are experiencing higher demand than various other online stores, which could explain the difference to be able volumes. However, despite this, they were still very prompt in their service, with one person in the team even greeting us once we entered the shop.
The staff provided excellent customer support, helping us to understand the many products that they sold, including their relative merits. We were even offered the chance to buy a few what to test out, although we’re able to not sample them all. There was no customer service phone number, so we were left with the friendly and helpful staff of Brightpearl to deal with. Once we had bought a few items from them to test out, we were then in a position to contact them to find out how fast they would deliver the items to our home. They delivered quicker than most e- cigarette or vaporizer companies, nonetheless it seemed to depend on how fast we were ready to wait.
Due to the overwhelming number of orders they are currently experiencing, they’re now experiencing unprecedented degrees of traffic in their stores. Actually, they are still having problems with slow-moving delivery vans, which are causing significant delays operating. As a result of this, they are only processing orders under emergency conditions. They are also implementing further automation in order to increase efficiency and save their staff time. In the mean time, they’re happy to welcome back regular customers that have recently ordered from them, provided that they are making an extra purchase or two by way of “extras.”
Customer support is the number 1 issue that we always want to see first when dealing with an online vendor such as this. We Electric Tobacconist were very impressed with how promptly our request of a refund was handled. We were also happy to learn that we did not have to pay for another opinion or to contact other customers regarding our concerns. Actually, the entire process was handled entirely in due time.
Overall, we were extremely impressed with this company’s customer service and would recommend to anyone who’s currently experiencing problems with their order fulfillment. Later on, we will continue to keep an eye on things such as the electric tobacconists which are experiencing severe delays because of an influx of orders. We will also continue to monitor the electric marketplaces to be able to determine the quality vendors that are currently experiencing issues. Ultimately, it seems that everyone is noticing that the grade of the products in the electric marketplace has dramatically increased. Hopefully, this can continue to end up being true for the long term. However, we will continue to monitor the situation as it evolves.